Effective Date:

March 10th, 2025

At Oak and Ash Cigar Co. , your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services.

1. Company Information
Oak and Ash Cigar Co.
1010 McLean, Lampassas TX 76552
(737) 387-4164
[email protected]

2. Information We Collect

We collect information in the following ways:

Personal Information You Provide

When you interact with our site, place an order, or contact us, you may provide personal information such as:

Name Email address Phone number Shipping address Payment information (processed securely through third-party providers)Company name (for custom orders)

Information Collected Automatically

We may automatically collect information about how you interact with our website, including:

IP address Browser type and version Device information Pages visited and time spent on the site Cookies (see the Cookies section for more details)

Oak and Ash Cigar Co. does not knowingly collect or store personal information from individuals under the age of 21. Our services, including SMS communications, are intended solely for adults of legal smoking age. By submitting your information, you confirm you meet the minimum age requirement.

3. How We Use Your Information

We use the information we collect to: Process and fulfill orders, including custom orders and shipping updates. Personalize your experience with custom orders and services. Communicate with you regarding orders, inquiries, or support. Send promotional emails (only if you opt-in), including updates, exclusive offers, and cigar education. Analyze user behavior to enhance our website’s performance and functionality. Comply with any legal obligations.

4. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures, including:

SSL encryption to protect data during transmission. Secure third-party payment processors. Restricted access to personal information, limited to authorized personnel only. Regular monitoring of systems for potential vulnerabilities. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Necessary Cookies: Essential for website functionality. Analytical Cookies: Help us understand how visitors use our site. Marketing Cookies: Enable us to deliver relevant advertising.

Managing Cookies

You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect your ability o fully use our website.

6. Email Communications

You will only receive marketing emails if you opt-in through our subscription form. You may receive transactional emails related to your orders, shipping updates, and account activity. You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in each message.

7. Disclosing Your Information

We do not distribute or rent your personal information. However, we may disclose information with trusted external entities for the following reasons: 1. Payment Processors (Stripe, Paypal, Square, Intuit): To securely process your orders. 2. Email service providers: solely for sending communications you have opted into. 3. Website hosting services- solely for the purpose of hosting our website and its content. 4. Text message aggregators and providers - solely for delivering text messages you have opted into receiving. 5. Highlevel CRM - for client relationship management

Important Note About SMS Data: All text messaging originator optin data and consent information will not be disclosed with any external entities, excluding aggregators and providers of the text message services necessary to deliver SMS service. Your mobile information will not be disclosed with external entities or partners for any promotional purposes.

Legal Requirements: If required by law or to protect our legal rights.

8. International Data Transfers

If you are accessing our website from outside the United States, please note that your information may be processed and stored in the United States, where data protection laws may differ from those in your country.

9. Your Rights and Choices

You have the right to: Access: Request a copy of the personal information we hold about you. Correct: Update or correct any inaccurate information. Delete: Request the deletion of your personal information, subject to legal obligations. Withdraw Consent: Opt-out of marketing emails at any time. To exercise these rights, contact us at [email protected]

10. Data Retention

We retain personal information for as long as necessary to: Fulfill orders and provide services. Comply with legal, tax, or regulatory obligations. Resolve disputes and enforce our agreements.

11. Children's Privacy

Our website and products are not intended for individuals under the age of 21 , and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Oak and Ash Cigar Co.
1010 McLean, Lampassas TX 76552
[email protected]
(737) 387-4164